Add me too please! Never again StubHub. A California class-action lawsuit has been filed against the ticketing site StubHub. The Hollywood Reporter is a part of Penske Media Corporation. The case is based on an NHL game that was canceled because of a strike. Previously, she represented workers and retirees at a national employment law firm. Required fields are marked *. Less than two weeks later, StubHub amended its policy. I was denied my request for a refund. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. It was also worth 120% of the original order price. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. 24/7 customer support: The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. I no longer have that card either and was concerned about that as well. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. But these are unprecedented times.. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Shortly after, in May, StubHub . Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. Since COVID-19 has come, StubHub's new policy is no refunds. CEO Baker is just another crook collecting money he never earned. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Ticketholders brought a lawsuit against the company, demanding that they get cash . StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . I am not good at technology. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. I bought my tickets under a much different safety expectation. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. This is so ridiculous. Be the first one to find this review helpful. Prices may be higher or lower than face value. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. Those with tickets to canceled events will get a credit of 120% of the purchase price. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. If I could give zero stars I would. In the . Come to find I was charged $300 from my bank account. Got my money back through my bank investigation. Unfortunately, the seller never came through with the e-mail transfer. But, as an alternative, the 120% off coupons were also available. StubHub is an eBay company that began selling and reselling event tickets in 2000. At regular volume, we can afford to take that risk. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. They were processing refunds for canceled events just like they previously did but then changed their policy. The company has yet to comment on the lawsuit. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. StubHub has not responded to the lawsuit. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. And the seats they offered were listed for $30 less than the ones I purchased. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Its location on this page may change next time you visit. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. It also points to a recent spike in e-ticket sales, which increased ticket prices. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. Entertainment industries have seen every event canceled or postponed for a foreseeable future. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. I purchased OHL tickets the day before the game. Re: adele show refund. According to the complaint, such was the case until the coronavirus pandemic became the new reality. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Now Im stuck with 4 tickets to a concert I cant attend overseas. Let us know in the comments! I will (apparently) receive a refund, but the damage is done. I had to spend hours on the phone with StubHub just to get them to do their job. 01-21-2022 10:07 AM. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. Paul Sawers / VentureBeat . I will never use this company again to buy or sell tickets. No resolution and I got no tickets. Emily Walsh. Who should shoulder those cancellation costs? The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. ADD ME PLEASE! The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Deadline: May 17, 2022. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. FanProtect Guarantee: StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. 19. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. Gender Discrimination against Transgender and Nonbinary People. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. administrator or law firm. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. They sent me tickets for a baseball game on the wrong day. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. At the same time, buyers expect immediate refunds. If you would prefer a cash refund, simply . Fan rewards: Terms and Conditions. Bought tickets 2 months in advance for basketball game, never received them. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. StubHub is an American ticket exchange and resale company. For more information about reviews on ConsumerAffairs.com please visit our The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Looking for a class action lawsuit in Nebraska. This is a major change for the ticketing industry. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. A link has directed you to this review. With the complete shutdown of large gatherings, countless businesses are being impacted. Thank you, you have successfully subscribed to our newsletter! your claim status, claim form or questions about when payments are It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. Your email address will not be published. Save my name, email, and website in this browser for the next time I comment. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. You must contact the StubHub has my $253 for tickets I sold. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. THEY LIE. 1:00. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Singh says the reasoning is the financial impact from coronavirus. The law required StubHub to refund all eligible buyers before May 3, 2021. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. He was promptly told no because the game was not technically canceled, only postponed. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. FAQ. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. Again, there is another confusion about listing a ticket for sale. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. We value your privacy. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. I patiently called Stubhub over multiple phone calls and followed all of their instructions. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. But, as an alternative, the 120% off coupons were also . Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. | The suit explains how StubHub has changed its. They too should be held accountable. StubHub denies any wrongdoing or liability. StubHub said I had to wait 7 days after the show took place to get my money. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. Moreover, the company will be forced to refund its customers. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Print. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. StubHub has stated that they will provide no comment on pending litigation. They asked me to list it as resale. They're upset StubHub is refusing. Share this with everyone please!!!! You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. We aim to provide readers with the most up-to-date information available about today's consumer products and services. All eligible Settlement Class Members will receive an award upon submitting a valid claim. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Well start sending you the news you need delivered straight to you. Top Class Actions is a legal news source The judge will rule on whether to allow the lawsuit to proceed as a class action or not. Furthermore, is there a class action suit against Ticketmaster? Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. StubHub went a step further and simply halted cash refunds altogether.
