Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. We'll be returning here for many years to come. Are the prices the same in stores and online? I love this store! They said "we rarely get delays." The delivery was on time and the associates were extremely professional. Overall I am I giving this a 4 star because of Tricia. I love the products in this store. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Start with a fabric or finish swatch to ensure the perfect choice. Comenity Reviews. So we decided to check out Arhaus at UTC in La Jolla. If I place my order, can you hold my items at your warehouse? I emphatically recommend that you shop elsewhere. Without her I do not think I could have ever had done it. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office but it has been her time and time again going above and beyond for us. Design materials that enhance the Arhaus brand and the overall . Additional information about Delivery & Shipping. STAY AWAY. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. If it's your first time visiting this sign in page, you'll need to create a new account to continue. "We Are Very Disappointed with Arhaus quality and customer service. How can I ensure the furniture I am ordering fits in my home? Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. Additional information about Delivery & Shipping. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. It is always a broken promise. Arhaus has beautiful and unique things. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! The pros: Nicely designed, modern sofas and sectionals. They said I would have to contact Arhaus to get the issues solved. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. Half showed up within a week. Everyone is always so helpful and pleasant to work with. They are very nice on the phone. I recently purchased a sectional and a table. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Read complete details for Arhaus Archarge Credit Card Accounts. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. If you placed your order in a store, contact your Design Consultant for status updates. Full-Time. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. I love my beautiful, charming, cottagy apartment thanks to Arhaus. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 :(. I recently purchased a condo after selling my home. I have no issues with the quality of the furniture. Worst customer service Ive encountered. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. Wife desired a unique dining table with stone inlays priced at $6200- wow. This rating has decreased by -10% over the last 12 months. Resolution went from November to December to you guessed it January. Tracy has been so professional through out the whole experience. I truly believe the true measure of a business is how they handle a situation when something goes wrong. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . Will my merchandise be assembled at the time of delivery? BEAUTIFUL FURNITURE STORE ! The last popular pick for Arhaus shoppers is their collection of lighting pieces. We got the warranty and it still takes months to get our new furniture repaired. The invoice is very misleading. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. The 2nd one got had a chip on the top and an off color board. The deliveries went smoothly and my purchases arrived quickly. On Arhaus Site, table I orderd takes 9 weeks! The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. I ordered lamps and bedding. On the day of the delivery Tricia was there!! It was purchased during a very good sale at the store. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. I went in today and found a floor sample chandelier. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. Many of our pieces are as unique as the artisan that made them. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. I would suggest that no one buy any product from this company. Poor customer service. There was a mishap and we got a wrong ottoman but customer service eventually got it right. I requested new back cushion, fabric only, and was told No. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. He was right! It was not listed "AS IS" so I expect all parts to come with it. I tried several times to order them, each time being told that I would definitely get my chairs. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. Michael is now my "furniture guy" and Kat is my "furniture gal." For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. No return emails. This is not something that I would have expected from a $3000 dining table. My residence wont be ready for weeks. Most of our products and custom options are available online, however not all pieces are shown. Request your free catalog. Do you offer in-home design consultations? If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. A 10% restocking fee will be applied. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. We purchased a sectional from the Northpark Arhaus this past summer. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. The sales manager, Linda treated me like I was the one at fault. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. Tricia one of the design consultants came to my home and helped me plan my buy. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. How much does Arhaus Furniture - Customer Service in the United States pay? I've gone back to purchasing everything from Crate and Barrel and Wayfair. the perfect rug and dining chairs as floor samples. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Delivery time is problematic with this company. And, the little details are a big reminder that a real person created something special just for you. I walked into Arhaus and really liked the design of their merchandise. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. He was very rude and said "you're done looking around get out." They are awful at customer service and do not stand behind their product. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. Very poor customer service. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. . A The phone number for Arhaus is: (913) 663-0250. We bought it received it by UPS in a week and hung it up. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. My favorite furniture store! I should have looked here first but it was just a small purchase. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. Please send all requests to [emailprotected]. The store is a joy for us to shop in and I don't particularly like furniture shopping. I do wish companies would standby there commitments and honor what is being sold to the customer. My interior designer Tricia, was amazing to work with. What if I have an issue during or after my delivery? In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. They are a publicly traded company of over 2 billion dollars. Here I am 3 months later and issue still not resolved. I ordered my furniture in February of 2022. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. Arhaus don't manufacture their . I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. No problem with ordering, delivery etc. With a keen eye for details, love for . Each one was a recording to hang up and go online for more help. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. 11 reviews of Arhaus "LOVE THIS STORE. The 1st one we got was warped so it was replaced. Our sales associate was Daniel and he was very good sales person at that time. About. $2650 and after 7 months, we still cant use the sleeper. David approached us and I have to say we are so happy he did. The cons: High prices. All Reviews Positive Reviews Constructive Reviews What can this brand most improve? This site's sole purpose is to help you make the decision faster and with more peace of mind. They did finally get our order completed a few months later. I asked for my money back. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. We tried every possible method to inflate without, and it just. Loved working with Etta and Chris. work. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. A 10% restocking fee will be applied. No problem -- they were sending a new cover. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. Is Arhaus an environmentally conscious company? A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. See how it all works here. They wont even send anyone to look at it. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. No one in the store claimed to know anything about the issue that had been going on for 3 months. They have gorgeous unique quality pieces at affordable prices. We will recommend and shop at Arhaus in the future! I hope Arhaus realizes what an asset they have in her. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. The pros: Delightful, handcrafted rugs that can enhance the style of your space. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. Thank you again! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. For the privilege of receiving the inflation device so we can properly use the sleeper. Arhaus custom This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. I mailed. They refunded Le the wrong amount and sent a bill! I did so, and they sent a third party furniture repair company. The follow up service is just as slow. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. Beautiful furniture at shocking prices. Stay clear of this company, and this store. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. Would definately recommend the store and their delivery again! Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. When it arrived, it had a stain on it--water stain? Do I need to create an account to order online? I do wish returns would be a little less costly. They were both delivered a week later. The couch bent in the middle and was closer to the floor than the ends. Not my favorite to say the least. This plan will also cover seam separation. She help really helped me through the process. When it comes to your own comfort, your own body is the only North Star. The least they can do is have great customer support for the prices they charge. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Start with a fabric or finish swatch to ensure the perfect choice. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. The space has a large open floor plan and I didn't know where to even begin. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. If you use one of these and buy something, Slumber Search may make a small amount of money. Great experience. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. and it was a wrong size, of course. They have probably the most interesting and diverse high end furniture range in San Diego. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. I was informed that the benches are ready but the table will likely be delayed until May!! Don't waste your time. NO. He is honest and doesn't pressure you to purchase from Arhaus. The rooms not only look gorgeous but are functional and comfortable. The sales staff is very helpful and non-judgmental (snobby). From looking at other recent reviews on various forums I'm not alone. The shipping invoice lists WF038-8 Silk Road Sandals - 8 The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. they should focus and lean more about the customer service. When this store opened we would frequent from time to time. And, we remain committed to never using wood from endangered rainforests. I will be going back there now that I know they have good customer satisfaction. We have always wanted the "cloud" from RH but to be honest it's not in the budget. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" Purchased two new pieces for our new apartment. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. The delivery men were gracious and the communications were thorough. Key Responsibilities. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. Zero customer service. Company doesn't provideor hidescustomer service phone number. Tracy worked with me and was very pleasant to deal with. Simply amazing. Love the pieces and well have them for a long time! Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. She said she had just the the item. Even worse than this, I cannot get straight answer from the salesperson. I have been going back and forth with them for months and they dodge fixing the issue each and every time. Walking around aimlessly Tricia came to the rescue. All quality and service has been phenomenal. Had to wait almost 2 month for a chairs and drawers. Should you notice an inconsistency, please contact Arhaus. Ask for Tricia and she can be of great help! Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? They told me they dont cover surface issues, are you kidding me? The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Purchased a gorgeous dining table and chairs as well as a unique coffee table. Well, my husband and I have been looking for chairs for a year now. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed.
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