'&charset='+document.characterSet : '')); Our customer service center can be reached via live chat by clicking here, via email at circulation@tucson.com or via phone at 1-800-695-4492 from 6am-6pm Monday-Friday, 6am-10am on Saturday and 7am-10am on Sundays. Choose the discount subscription option below that's best for you and save. var m3_u = (location.protocol=='https:'? Become a subscriber, manage account information, change payment or delivery details. Click "View Information" and sign in if asked to. Let them know that you are ready to resume service. I cant seem to get through when I call Customer Service. If you do not link your subscription, you will not be able to access unlimited stories, subscriber-only content, and the eNewspaper on our desktop and mobile website and eNewspaper app. Choose . Always get more of the story, breaking news and unlimited access to videos, photo galleries, databases of public documents, and more available on your desktop, mobile devices, and our mobile app. We strive to maintain these guidelines; however, there are always circumstances, such as inclement weather, that might cause your newspaper delivery to be delayed. and honor the promotional rate for 6 months thereafter. Yes. Customer service center hours are from 6am-6pm Monday-Friday, 6am-10am on Saturday and 7am-10am on Sundays. For shortest hold times, it is best to call in the afternoon, Tuesday-Friday. Closed Saturday and Sunday. Our online site's home page, section fronts and advertising products will remain accessible to anyone, even without a subscription. Can I get that lower price? Does the Star still participate in a News In Education program? Each carrier manages his/her own route, in accordance with an individually negotiated contract. The Arizona Daily Star is home delivered by a team of independent contractor carriers. Chat Now When you put your print home delivery on a temporary vacation hold, you will still have access to all of our content via digital platforms. This went into effect in February 2022. Subscribers receiving the printed edition get Ad-free access to our USA TODAY Crossword puzzle! Subscribing to a plan and not cancelling it manually will result in the plan auto-renewing. Who should I contact? After your first bill, charges will be at the stated rates less any credits. Once it starts to shake, you'll see an X Mark at the top of the app icon. iOS and Android App Issues Access unlimited news on all your devices, receive subscriber-only newsletters, exclusive content, and tons of perks. circulation@tucson.com if( Math.max(document.documentElement.clientWidth, window.innerWidth || 0) >= 728 ){ mobile@tucson.com, Retail Display Advertising Canceling the account will end online access and print delivery on your next available stop date. The librarys phone number is 520-791-4010. The digital portion of your subscription remains active and available, so content charges will continue to be applied while you are on vacation. document.write ('&cb=' + m3_r); All Lee newspapers nationally now publish the
document.write ('&cb=' + m3_r); } Why? The representative
I agreed that was ok although I wasn't happy and no longer wanted the subscription and asked for a timeframe. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Published 12/11/2022. Customer service center 602-444-1000 within the Phoenix area. Place classified and announcement notices or grow your business with advertising and marketing solutions. If I had known what the Star was going to do with the comic pages I would not have renewed my subscription for $1100.00. //]]>--> If you no longer remember the password, try clicking on the Forgot password link on the sign in page to trigger an email with a link to reset your password. Are subscribers charged extra for the Thanksgiving Day paper? 2 days print + full digital. In most areas, new orders begin within 2 to 3 days after the order request has been received. '&charset='+document.characterSet : '')); How are Vacation Credits calculated on my bill? If you do not subscribe to the Star or you are a subscriber who is not Activated and signed in, you will see a message asking you to buy a subscription or sign in - and you wont be able to read the story unless you do one of those two things. document.write ("&loc=" + escape(window.location)); Newspapers will be held and delivered on your restart date. Reach out to Star Publishing Company - the company behind Arizona Daily Star directly: In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings". Please also specify the device (desktop, laptop, phone or tablet), operating system (PC, Mac, Android, iOS), Browser (Chrome, Firefox, Edge, Safari, etc), and a screenshot illustrating the problem. Promotional offers and rates are available to new subscribers only (no home delivery for past 60 days). Yes. Based on your location, delivery of your newspaper may come through the U.S Postal Service and arrive at the same time as your postal service. Digital Access subscriptions, however, include access to our e-Newspaper, and can be viewed from anywhere. Copyright 2023 Warrensburg Star-Journal, Warrensburg High School names new assistant principal, UCM celebrates 54th annual Childrens Literature Festival, Warrensburg Community Center to see improvements, Powered by Creative Circle Media Solutions. Contact Information . $20 per month. Chat live with our customer service center: Need Help? When I got billed on my credit card I discovered that they did charge me for the missing newspaper. This may not seem like an important matter, but those of us who take the print edition do so because we look forward to the relaxation of reading the funnies in hard copy as a respite from working all day on computers. 8/6/21 Charge to credit card for $59.38 for 7 day delivery service of The Arizona Daily Star (for September 2021) and subsequent charges of $59.62 on 9/8/21 and $58.40 on 10/6/21. if (!document.MAX_used) document.MAX_used = ','; We sincerely apologize it took Mr. ******** multiple
did not enter a stop when the customer called to cancel their subscription. Yes. BBB Business Profiles generally cover a three-year reporting period. Get the day's local, political and world news, plus sports and entertainment at the lowest authorized price from Tucson Arizona Daily Star. See a video on how to access and use the e-Newspaper. Simply enter your credit card information on our secure checkout page. Is the person who delivers my newspaper an employee of the Arizona Daily Star? directly at ateso@tucson.com and I can
+ Never missing any of your community's . We will continue to sell single copy print editions of the newspaper at retail outlets. Check. missed delivery issue and thank them for giving us the opportunity to correct
'&charset='+document.characterSet : '')); Our finance department confirmed the
I called the 8th of February and spoke to an agent who said I had been signed up for two accounts somehow. Why? Yes, that respite is worth the $3 per day to me; the rest of the paper is mostly news one sees on the web anyway. To help us assist you more quickly, when emailing e-edition@tucson.com with login or technical issues please include the following information: The issue you're having, type of device (desktop, laptop, phone or tablet), operating system (PC, Mac, Android, iOS), Browser (Chrome, Firefox, Edge, Safari, etc), and a screenshot illustrating the problem. Yes. 'https://starjournalbanners.creativecirclemedia.com/www/delivery/ajs.php':'https://starjournalbanners.creativecirclemedia.com/www/delivery/ajs.php'); She restarted account at discounted rate of $35/month promotion for 12 months. While on a home delivery vacation hold, your account will be credited $.15 per day (Mon-Sat) and $.22 per Sunday that the print edition is not delivered. Arizona Daily Star Jul 22, 2021 Updated Sep 15, 2022 Need Help? $5.02 for the last payment he submitted. Click "My Apps and Games" then "Installed". Sometimes there are unexpected delays due to production problems or adverse weather conditions. var m3_u = (location.protocol=='https:'? Get up-to-the-minute news sent straight to your device. New subscribers can sometimes take advantage of temporary promotional rates. Arizona Daily Star on the App Store Open the Mac App Store to buy and download apps. Tucson Bridal Guide. How do I get a Full Access Subscription to the Arizona Daily Star? Your expected start date will be shown on the confirmation page after you place an order. The lead time to start delivery on a new order varies by area. Subscribers can, however, get TV Weekly Magazine included with their Sunday paper by signing up for a separate TV Weekly subscription, and paying an additional charge. Report Breaking News: 520-573-4101 or metro@tucson.com, Executive EditorialEditorial, Opinion, Letters to the EditorGraphicsLa EstrellaPhotoSportsTucson & RegionTucson.com & Breaking NewsAdministration. if( Math.max(document.documentElement.clientWidth, window.innerWidth || 0) >= 728 ){ Paper not delivered on several occasions, no rebate offer, no refund for undelivered papers. Spoke to Mrs. ********** and have confirmed her refund. get her started right away. Not hearing anything for a week, I called back on the 16th of February and spoke with the same agent who informed me I was getting a refund for the $14.72 duplicate charge but that my $7 regular subscription would continue until the 2nd of March because I had already received some issues. Sometimes, automated e-mails from Arizona Daily Star get caught up in spam filters. You may want to start the paper suspension a day before you leave, in case you miss the paper on the day you leave. What would you like to do with your vacation papers? Our Home Delivery Manager reached out to ***** ***** directly and
Mr. ******** will receive a refund of
I have no faith that they will follow through on their promises. You can print out puzzles and email stories to family and friends. On my bill it says, Charges for your home delivery subscription will continue until you advise us otherwise. What does that mean? I placed a vacation hold on my account for 5-4-21 till 6-10-21 and told the Daily Star that I did not want to get charged for those dates. When you receive an email from us, scroll to the bottom of the email and click unsubscribe. can disregard any bills he has received. Enter your zip code above to get started and save up to 89% on your newspaper subscription. They are typically delivered by the carrier within 5 business days. Arizona Daily Star no longer handles the ordering process for TV Weekly Magazine. document.write ('&cb=' + m3_r); if (!document.MAX_used) document.MAX_used = ','; We continually strive for excellence and regret any time we let you down. Again offered $38.04 a month and credit to charge card of $65 in "up to 14 banking days". "Going on line" for the original comics is no substitute for that. var m3_r = Math.floor(Math.random()*99999999999); If your paper is wet, damaged or missing, please report it by clicking onto your account on tucson.com, and going to the Report Delivery Issue link. Avoid the paper renewal notice fee of $4.99 by signing up for electronic renewal notices! Submitting a response indicates a willingness to work with customers to make things right. Went back to my local paper's app. That fact is important to this matter. The Arizona Daily Star no longer offers mail subscriptions. I saw a discounted offer or promotion, but I am already a subscriber. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Contents of this site are Copyright 2023 Prescott Newspapers, Inc. and Western News&Info, Inc. All rights reserved. Yes. Call them if the newspaper delivery does not resume as scheduled. Phone: 660-747-8123. Vacation Stops. will follow up with representative and provide additional training. Community Guidelines -Be civil and respectful: Respond to comments in a thoughtful and considerate way. The charge on 10-6-21 for 263.41 should be refunded + the 338.04 charge on 11-8-21. Again, we apologize for the inconvenience
document.write (document.charset ? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. That means, if you didnt pay your bill, but we didnt hear from you, well assume you want to continue home delivery. However, when there is no postal delivery, such as federally recognized holidays, your newspaper will be delivered the next day there is postal delivery available. Mr. **** was notified of the rate increase via email one month prior to
Published 12/30/2022. Do I have to be a subscriber to view the e-Newspaper? What should I do? Open your GooglePlay app and goto the menu. You must always cancel a subscription at least 24 hours before the trial period ends. arizona's home page: azcentral.com is the digital home of The Arizona Republic newspaper, with breaking news and in-depth coverage of sports, things to do, travel and opinions. She could offer no explanation as to why the previous promises had not been kept. If your newspaper carrier did not drop off your paper one day, you would call the company and complain. document.write ("'><\/scr"+"ipt>"); Anything caught in your spam filter should pop up. document.write ("
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