Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. Parents are urged to learn more about the film before taking their children to see it. It is Regals policy to support the MPAA ratings system to the fullest extent possible. They told me they could not cancel the ticket as it was a Fandango purchase and was showing as valid. DO NOT ACCEPT A CREDIT INSTEAD OF A REFUND! for each ticket they purchase. They tell me it isn't their issue and to contact AMC. You can do this from your web browser. Gift cards also can be purchased at any theater. Enter your details in the chat box and complete your refund request. About Us You bet. The theatre employee can access your order by phone number, ticket ID or confirmation number. Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. #1. Some types of passes cannot be used for newly released films. What are the rules for contests and giveaways? Is the ratings system a law? Should you wish to purchase more than ten tickets at a time, please place separate orders. Do not waste your time purchasing from Fandango. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866) 857-5191 and they can help resolve your issue. What are the hours at the Chatterbox at Paragon Village? The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. We charge a nominal fee per ticket in order to maintainthis service for our valued guests. Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. When I purchase tickets online, it requests a zip code, but what if you're from Canada? This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. Claim your profile to access Trustpilots free business tools and connect with customers. Never ever deal with these people. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. View detailed list of Movie Club credit usage and renewals. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. I tried calling 4 times today, twice they hung up on me. We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free. You can receive refunds for tickets up to 60 minutes before the showtime. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. That makes six. I bought my ticket on the website, can I transfer it to the Regal mobile app? For extenuating circumstances, please consult theatre management. For a better experience, please enable JavaScript in your browser before proceeding. We also ensure all reviews are published without moderation. Should you encounter any issues with the application please contact us at 1-800-541-5555. The next day I notice charge on bank account. If you prefer calling, you can request a refund on the phone. It can take up to two weeks for your refund to be completed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Wait to be redirected to another page. There are no refunds after the printed showtime. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. Refund Policy Does my theatre offer a student discount? Never again. I WOULD NEVR PURCHASE ANYTHING FROM FANDANGO EVER AGAIN THIS RATING WOULD BE NO STARS BUT I HAD TO AT LEAST PUT ONE. Please click here for further details on how to use your Fandango gift card. Where can I find information about closed captioning? All passes are at the box office*. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. Download the latest version of the Regal Mobile App. Do all movies have to be rated? It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. Why Isn't a Certain Movie Playing at My Local Paragon Theater? Join our "virtual" program at this link. Please visit your local theatre for specific details. The Regal Crown Club FAQ's can be found here. Go to Cinemark :). Very poor business model! No, you cant. Never ever deal with these people. Thanks so much for the tip! Please see one of our theatre managers if you have any questions regarding 3-D films. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. View Movie Club Payment Transactions. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. No. I realize the last one will be a longshot but I wasn't sure. Just try to navigate a Fandango online customer service website. Wrote to them to get refund, no answer. Soliciting or loitering on Regal Entertainment Group premises is not allowed. What criteria do they use? Have a credit on a VIP card but can't use . How are state attorney generals everywhere not investigating this company?? Minutes. Have you tried pulling up your order/confirm on the mobile app? For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. What is the purpose of the rating system? If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. I was able to make a reservation immediately! How can I find a copy of my confirmation email? No, you cant. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. Limited Time Only: Add your photo to a Visa card for free! DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. The ultimate first world problem! You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. It's a long and frustrating process. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. Are military and student discount tickets available through Fandango? I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. Select why you want to continue (Refund or Exchange) Track order. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. Purchased my tickets for Sat and didn't realize the system selected Fri. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. 2023 Trustpilot, Inc. All rights reserved. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Employment FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! I called them right away and they said they'd give me a credit. My first and last time to use them. for proof of age for each additional ticket being purchased. The ORP Directory Lookup is available for validation purposes. NOTHING. DMCA. Guests falling victim to these sites will likely have print-from-home confirmation receipts with a series of numbers that are unrecognizable by AMC's point-of-sale. Dolby ATMOS In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. Kiosk ticket sales are an important service for our guests. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. 2. Gift cards can be purchased at all or our theater locations or online byclicking here. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. If you prefer calling, you can request a refund on the phone. Of course, they say the same thing as before and to contact Fandango. Did not know this until tickets were refused at Idaho theater. I selected a theater and movie and went to checkout. We use Orville Redenbacher popcorn kernels from ConAgra. Gift cards carry NO expiration date or dormancy fees. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. Do the ratings indicate if a movie is good or bad? For information about your membership, contact Fandango at http://support.fandango.com/, by phone at 1-866-857-5191 , or by mail at Fandango, 407 North Maple Drive, Suite 300, Beverly Hills, CA 90210; attention: VIP+ Program. Refunds are available in certain limited circumstances described below. I had a line of people behind me and had to by tickets again to get in. This is illegal and I will not just forget and move on. Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Please email your request to questions@paragontheaters.com. You may select from a range of shipping options including USPS and UPS. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. Don't waste your money we all work too hard for it. Please note that for tickets purchased at the box office or online, please reach back out directlyto the local theater you were going to visitprior to the showtime, and ask for a Manager to initiate a refund. You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre. Legal Reigns supreme. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. When it comes to the tickets purchased for a special pricethey are nonrefundable. How do I redeem colored passes, loyaltyfree tickets and concession rewards? These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. Gift card orders cannot be delivered to PO Boxes. If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. Signifies that the film rated may be inappropriate for pre-teens. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit, Yellow Tickets are valid for one admission to any movie. AMC will not convert a paid ticket to an alist one. Applications reviewed and accepted throughout the school year. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. Sign into your Regal Crown Club account. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. They issued me a credit and the credit did not work! To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango's customer service form. Basically, made one order over Fandango with A list, but during payment submission the website crashed. Site shows the same bad phone #. We are proud to partner with studios to promote feature films and will run giveaways and social contests. What is theDiamond Rewards Loyalty Program? When Fandango works, it's fine. At that point, locate the movie you are inquiring about and click on a showtime. Children under 3 are free except in reserved seating and recliner locations. If you want to request a refund via email, here are the steps: Find the confirmation email you received. The matinee hours may vary by theatre location based on market or territory. I can promise you !!! I received my confirmation # and there's a link to view my tickets. Security issues have become a daily part of our lives in America. Online orders can be paid with Visa, MasterCard, American Express and Discover. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. DoNotPay offers you the chance to refund movie tickets online in just a few clicks. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. Have Fandango ready to cancel and have AMC app up and cancel the Fandango and book with the AMC app instantaneously. Do You Sell Gift Cards? HORRIBLE. Parents are urged to learn more about the film before taking their children to see it. No record of transaction. *3D Upcharge. Do You Have Student Discounts? Children under 3 are free except in reserved seating and recliner locations. Would give zero stars if I could. Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. I recommend no one to use this website. Note: Admission policies may vary by location due to state or local ordinances. I contact AMC. What are the theaters' admittance procedures? Verification can help ensure real people write reviews about real companies. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. By refunding that ticket you lose the right to accumulate VIP+ points. In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. Contact your local theatre if you have questions regarding any state or local requirements. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. I have reached out to customer service multiple times with no response. For assistance, contact a staff member. Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. No images. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Applicants must also present a negative TB test or chest xray within 6 months of hire. However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge. SCAM LIKE: Attempted to use the fandango site. Donation requests must be submitted at least 8 weeks before an event. I lost my Diamond Rewards Card--what do I do? Gift Cards Offers. Paragon Theaters is proud to be a partner of Fandango. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Children 6 and under are not allowed to attend Rated R features. 1. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! So they printed and refunded. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. A month -several emails, 4 phone calls later- still no help! You should take this into account when requesting a refund since your request needs to be submitted before the show starts. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). Purchase tickets had a flat tire on my way to theater 2 minutes after the movie scheduled time I went online to try get a credit on my account was given an error no able to get credit, contacted customer service and was told to email customer service heard back from them that they will not credit me. Unfortunately, Special Engagements carry a pass restriction. Anyone can write a Trustpilot review. If I could change one thing about Fandango, it would be that you wouldn't have to pay a convenience fee to purchase tickets. Always look for the "No Passes" or "Special Engagement" description next to the film title. We can accommodate small private groups (birthday parties, camp outings, etc. No, the rating system is strictly voluntary and carries no force of law. Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. When I click the link to print my tickets, the page comes up only as text. (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. You can visit your local theatre to find their specific pricing policy. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. Is Your Popcorn Gluten Free? Not all ticket types are available for all performances. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Tldr: Longshot, but is there a way to transfer my AList to a completed (out of pocket) purchase? If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. Create an account to follow your favorite communities and start taking part in conversations. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. The page that is presented will provide you with pricing information, as well as student and military discount availability. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). Children 3 to 11 must pay the child admission price. For example, one theater might receive one film to play, another theater might receive another. This was a horrible experience and customer service was none. Totally inflexible. Extremely hard to get a hold of once purchased. Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. It goes against our guidelines to offer incentives for reviews. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Discounts are available on purchases of $10,000 or more. Check Movie Club Credit Balance. Pretty Much a Corporate ruse designed to make communication difficult. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. Not all Regal Entertainment Group locations offer a bargain matinee price discount. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. Did not receive the confirmation email until 1 hour . They owe me a $13.00 Gift Card! The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its. I received my confirmation # and there's a link to view my tickets. Regal Entertainment Group theatres are handicap accessible. All Fandango rewards customer services employees very truly CRACKHEAD DRUGS like Meths, Rocks, and Cocaines. Yellow Tickets are not valid in California, New York or New Jersey. Had a similar problem too, but haven't fixed it yet since I don't know who to call. *Excludes 3D and you must have your birth date registered. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation). The ease of using Fandango was easy. Please use the. There's a little square with the broken image . Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets.
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