Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Regent Street Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Employer Est. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Call us on 0333 050 8887 to start the process or fill in the form. Internal deterioration such as damage to carpet, walls etc. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Please ask your Neighbourhood Housing Team for details. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). What are the costs and charges at Watergate Court. This is known as the Right to Repair scheme. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. If so we can help you claim compensation on a NO Win, NO Fee basis. We will first make sure that it is our responsibility to do the repair. For further information please contact the Involvement Team by: Civic Centre https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Some work to your home is done as part of a planned maintenance or investment programme. Always ask to see this card before letting anyone into your home. United Kingdom. You can create a free account to post activities, services and promote organisation working in Gateshead. Gateshead, England. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. <> The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. A public consultation on the future of Gateshead Council's Leisure Services has commenced. <> We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. However, the contractor will not ask you for any money when they call. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Gateshead Now is a collection of the latest news from Gateshead Council. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Time to have your say on the future of our leisure service. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. 1 0 obj This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Failure to do so could give you grounds to make a council house disrepair claim against them. Connected Voice are collating information about support across Newcastle and Gateshead. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. To keep up to date, why not follow us. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Youll be paid a competitive salary plus additional allowances where relevant. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. We will need to look at what has been damaged so please don't throw anything away. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Whats in it for you? If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Homepage for Gateshead Councils Benefits and Council Tax information Wherever possible we will place the order immediately. Council tenants can also be offered evening appointments for repairs from 4:30pm. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. To register with My Housing Account, select 'my account' at the top of the Council homepage. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. You have the right to appeal if you don't agree with a decision to charge you for repairs. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. You have the chance to buy up to 10 additional holidays per year. stream Gateshead. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Repairs & Voids. Planned repairs usually need an inspection before work is done. 2 0 obj 3 0 obj If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Read more about the Housing Capital Investment Programme. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Are you a Council or Housing association Tenant with housing disrepair issues? 27,852 - 30,151 a year. We are Gateshead Council'sHousing Team. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. They should all be done. The team were very helpful and understanding of my dangerous situation. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. E6 2JA. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. These are repairs which could cause injuries or further damage if they are not dealt with quickly. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. I have got this complaint, they monitor it and see it through to the end. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. The panel decides which services they review based on various criteria. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". NE8 1HH If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council If we miss an appointment and we didn't contact you, please contact us. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Visit directory. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Gateshead Don't worry, we can still help! "The garages at Leam Lane had already been condemned, and we were working towards . Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support We are Gateshead Council's Housing Team. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Some of these jobs need to be inspected before the contractor can start the work. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. We will pay compensation for damage which is our fault or our contractors' fault. The contractors are currently repairing seven properties a week. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Thursday 26th January 2023. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Thank you so much. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. 4 0 obj I have to tell you, this week I have had four complaints that have been going on for two years. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? The call-out team will make the property safe and arrange to come back the next working day to finish the repair. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. We would not replace all items, only the ones that are required. If your repair can't wait until the programme we will carry it out within the normal timescales. Housing Disrepair Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Request a FREE property inspection to find out how much your claim is worth. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. :L+Ftc[Sdu|^Y^. The report found the repair centre's ability to handle calls was deemed 'critically low'. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. However, our partners are continuing to deliver a series of . These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Complain to the housing ombudsman The housing ombudsman is a free and independent service. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Were delighted that you want to come and work with us. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. This covers things like outside painting, replacement windows and annual gas servicing. She added: "Someone has got to own it. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. %PDF-1.5 VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. This is commonly known as filing a compensation claim for despair against a housing association landlord. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. These include re-fixing toilet seats and repairing minor leaks. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Our housing offices are currently closed to the public. 182-184 High Street For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. We encourage our people to think differently, do the right thing and be innovative. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. If this is not possible, we will replace with the items we hold in stock. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Unfortunately, this job posting is expired. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Any resident with My Housing Account can access this service. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Our employees and contractors carrying out work will show you an identity card. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. We hope to reschedule these eventsat a later date. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Gateshead Council aims to complete the backlog by late March next year. Do you want to work with us in helping to create spaces that are great to work and/or live in? Repairs update You can now report your non-emergency repairs. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. This makes sure that everyone is treated fairly. The council is responsible for most repairs to your home. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Office 3750 This includes both small leaks and emergency repairs. Wednesday 2nd November 2022. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Please continue to be patient, as we are experiencing a high volume of phone calls. All rights reserved. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need.
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