I already enter my bank information twice. As you can see from your statement of account, available online (e.g. So last week I logged in to cancel my membership. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Remember me If you need further help, pleasespeak with our team member who is already in touch with you. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. No staff available for contacting on the event day. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. October 14 We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. October 8 At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. You should receive your refund within 30 days after your end date. Regus does not communicate with customers via telephone. Regus are not transparent with their pricing. Suggested companies are based on peoples browsing tendencies. Well guide you through the process. BBB reports on known marketplace practices. Interested in a new product or service? October 19 We may have received incorrect data. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? BBB Business Profiles generally cover a three-year reporting period. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Browse our full range of products and services. You should receive your refund within 30 days after your end date. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. * All prices shown are valid at the time of inquiry, based on 24-month contracts. He hung up my phone rather than transferring my call to them. Regus is a scam. You should do so via your online account (www.myregus.com). Hi Hannah, Im sorry if you felt the need to escalate this. Log in to access all our services and products Email. The vital skills students learn will be immediately applicable to their careers. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. The additional increase in your monthly fee is due to the annual indexation. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB It is clean and smart and well organised. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Appreciate your immediate reply. They are about people. This does not affect customers who have a permanent space as these are reserved specifically for them. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. I am a small business and cannot afford any of this. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. The company left an official comment to this complaint. I would love the opportunity to help further but havent been able to identify your account. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Turned up at 450 Bath Road, Heathrow. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. this is absolutely gross and scam. As you did not process this correctly, the agreement continued an additional month. Please advise what can we do to get back our retainer refund? No staff available for contacting on the event day. My contact end of March 2021. I would recommend that anyone considering using this company to think again! But the Regus does not have flexibilities, nor willing to retain long term tenants. Originally, total costs 20k THB, but end up with 50k THB. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. One time I was waiting on the phone for almost three hours. Absolutely unacceptable behavior. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. but when u need support / CS to talk and solve ur problems its literally non existant. Customer Reviews are not used in the calculation of BBB Rating. Don't be fooled by that. We will then confirm your retainer refund date and amount in return. That exception is made on the understanding that an additional service retainer is payable. Such companies should not exist. Office staff are always friendly. It goes against our guidelines to offer incentives for reviews. Turned up at 450 Bath Road, Heathrow. I have been renting an office space at Regus in Kings Hill for over 12m now. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. (Update) Do not delete my post! commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Prices are subject to change and will vary depending on the specifically selected products and services. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Originally, total costs 20k THB, but end up with 50k THB. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Customer service is simply poor. Don't be fooled by that. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Changes in an organization are about more than just policies. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. They often do so without adequately considering the effect these changes have on people within the organization. 6. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. The company left an official comment on this complaint. Here are 8 tips for writing great reviews. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. We also ensure all reviews are published without moderation. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. I still did not hear anything back yet. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Jan 01 - Aug 31 If it has been longer than 30 days, please get in touch so we can investigate further. If you were to take direct space or a sublease you would also see these fees in your rent annually. Any that you do not require can be opted out through your online account. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. think about how low this company is. The retainer fee doesn't guarantee a successful outcome. Thank you, Lorraine Brule Global Customer Service at Regus. Hey Sandra and Regus, just return my retainer back then I would not post anymore! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Find out how we combat fake reviews. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Please note: Change Management is 1-day training program (Friday). 9. One business week has passed since I post it here. I sent Briana of Regus an email about how the procedure was going this week. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. As you did not process this correctly, the agreement continued an additional month. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Signed up for a membership because I needed a private office for a few days. I look forward to receiving more information from you. Find event and ticket information. Regards, Sandra Melody Head of Customer Services Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. If it has been longer than 30 days, please get in touch so we can investigate further. Repeated attempts to contact Customer Service have been blown off or ignored completely. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. *We conduct corporate trainings on your preferred dates and location for no additional cost. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. According to its policy, the retainer took 30 days to get back to the tenant. September 14 Manage all of your workspace and business needs. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Our coworking spaces are designed with collaboration in mind. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Submit a complaint and get your issue resolved. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Please email me at Lorraine.brule@regus.com with your company name and details. That exception is made on the understanding that an additional service retainer is payable. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Our advisors are ready to help you find the right place for you. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Contact the organizer to request a refund. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. For clarity, you were also charged a retainer top up. 8. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Our team members have always been in touch with you and worked with you to rectify this matter. I would love the opportunity to help further but havent been able to identify your account. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. If you refuse to pay their bogus invoices they will send you to collections. They signed me up for things that I didn't ask for - didn't realize it in the fine print. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Become better managers and business leaders by achieving optimal personal and business performance. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Have a question or issue with your current products and services? What a ridiculous it is! Dont lie to customers. I sent Regus how my retainer process is going? They would not remove the items that I didn't want. And we have the solutions to help you work this way. This company has the worst customer service I have ever experience in my life. 7. The reason why we're asking all our customers to provide details online is to prevent fraud. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. They said usually they will refund the retainer one month after the lease is over. International Association of Better Business Bureaus. Its an automated process. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They signed me up for things that I didn't ask for - didn't realize it in the fine print. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. September 22 We have checked and cannot find any payment details set up in your account. However, we will ask you to go through some security steps as part of our fraud-prevention policy. The company left an official comment to this complaint. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Setting up an automated payment is straight forward and can be done through the online portal. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. This course is a must for every manager who aspires to be a leader and a success in his or her career. *Ts&Cs apply; participating locations only. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. I called Regus account desk and Dom S. got my call.
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