I felt discriminated against and for good reason that I will not go into here. They also advised me that my drivers license has been blocked do to returns without a receipt. I bought a couple of things at Ross one of them was a pair of shorts when I got home I couldn't find them is there a way to get them if I still have the receipt or I just have to accept that I spent $12 and didn't get anything haha? 3)keep the tags if you need to staple them to the receipt ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit. And if any return is found suspicious by the system, it would be declined for refund or exchange. Know How To Purchase Stamps & Other Postal Supplies, Where is Certo in Walmart? Picture frames, shoes, etc. When your return is processed, you will get your refund in the original mode of payment. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. They seem to find a bad reason. We have no say over this process. You guys are all so stupid and think you're entitled to everything. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. It's ridiculous because I didn't see on the back of receipt that can't return to other store. ross return policy debit card $12,000 in 1858 worth today. Layton - you've lost my business. Went to Ross to return one item, had my receipt. A refund must never exceed the original payment amount. will follow their 30 days Ross simons return policy. Horrible Return Policy. Ross has very well trained minimum wage robots. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. Styles, colors and items will vary by store. He only wore them for no more than 5 minutes. Needless to say I threw it away and wasted my money! They said I was over by 5 days and did not want to refund. We no longer can do exchanges on name brand items. Was returning items to Ross in Midlothian, TX, that I purchased last week. I feel they could of made an exception since the product was clearly defective. The swimwear and lingerie return policy is the same as the store return policy with one addition: all swimwear and lingerie returns or exchanges must have the original ticket attached. I bought a belt in Ross Marylland Ave NV and after I payed, I forgot to bring it and the cashier did not notice it also. They apologized and said that they couldn't do anything about it. I'm old so they need to listen to me or my child is out of state so they should give me more time. Their policies are clearly stated on the back of their receipts. I hope that I have a more positive experience tomorrow. To start I love that you all carry size 18,keep pushing those 18s to the Midwest's Chicago store 60619 to be exact. Next day I returned one clothes of about $40. He stated on the back of the receipt. Ross Stores uses a refund verification system. At ross, you may be able to return a product regardless of whether the receipt is present or not. She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! So, I wanted to exchange but cashier didn't let me. Who do I contact about this issue.? I dont know, she asked if I tried to wash it and I replied yes she then smiled and gave me the bad news, stating why did you wash it if you knew it was stained, which I did not until after the wash. She tricked me, after making feel very uncomfortable not believe that I bought a $6.99 t shirt. I replied yes, she immediately caught an attitude!! Over a 2 day period, I visited 3 different Ross stores in order to purchase four I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. However, several new rules apply. Timing. That is because Ross does weekly markdowns when an item in the store gets marked down that is the price of the item therefore that is the price you will be refunded without a receipt. Actually 4 if you count the 1 I bought at Cato which by the way I had no problem getting a cash refund for when I returned it today. The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. You can check the status of your request by calling the return protection toll free number at 1-800-297-8019. Your refund will be processed via your original payment method. If the item you were returning didn't have the tag with it anymore, they can legally decline the return if the description doesn't match because without the tag, the description is all they have to go on. Nothing is nastier than buying an item you think is new and finding period gunk all on the crotch of the pants when you try putting them on for work the next day. Our guide will cover everything about the Ross return policy. For additional inquiries not addressed in the above FAQ, please use the below form to contact us. All other terms of our standard Return Policy apply. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. Went to Ross at the Kendall and US1, Miami, Fl. Suck it up and stop complaining. Be prepared to show a valid photo ID when making a no-receipt return. I have spent thousands of dollars at various Ross stores. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. On Tuesday I purchased apps 160.00 in merchandise. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. She expressed a desire to simply get a credit to buy another dress that would fit. She then threw the items at me and knocked over a suitcase I was returning and said I don't see what the difference is and what having an ID will prove. With a debit card, you are only liable for up to $50 if you report the charge within 48 hours and only liable for up to $500 if you report it within 60 days. We encourage you to share your experiences in the comments section below. He was nice, but I thought to myself, "since when does security does the supervisor's job?" I will be notifying all Social Media of the stores attitude etc. In most cases your refund will automatically go back to the original form of payment used for the purchase. I was just hoping to get through it without her making a scene where there wasn't one.(have seen this type before). Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. I said Ross policy requires me to have my receipt and tags so someone was going to refund me. Tried multiple times to return them for IN STORE CREDIT and no one will accept them. 5) Understand that we live in a not so great world and people are scandalous and steal stuff and then try and return it. Kudos to the staff in Farmington. Some things will not hold up like products from other stores but there are some things that are worth buying from there. The refund will be initiated only if approved by their. When I got home, he tried them on and it was too big. Any feedback from Ross would be greatly appreciated. Hours vary by store location and time of year. I am another Ross employee that explain some issues stated here. Ross uses a 3rd party refund verification system and tracks your returns by using your ID. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. It's been 2 business days and still no refund what do I do. (24.99• .09000= 2.2491) It is not so much the tax return I was fighting for, but for the principle. This is just one example. I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? You need to return the item in new condition including any accessories & sub-products. Frustrated, she walked away and I asked her - Do you have the receipt? To Purchase!!! i did not have time to stand in line twice. If you bought a pair of shoes still in original condition and lost your tag, bring the receipt and try to find a replica of the same shoes( Size does not matter). Did you forget the return deadline? If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. Today I return a pair of shoes that I purchased for my 93 yr old mother. Taz. My hubby opened it up today and it smelled OFF.like maybe this bottle was old.well, guess whatRoss would NOT take it back! When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. We will explain how you can request a return in both cases. Good communication with your bank and with the business where you made your purchase is key. Due to reading unfavorable online reviews on Amazon, I decided to return it. All rights reserved. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! The purse with tax, it was $21.74. I had all tags on the pants I was told without a receipt I get .49 back. Needless to say, I was very angry. I purchased THE WORST, when buying something at Ross, go home to find it broken and not usable and the store will not do anything about it. When you make a purchase on a credit card then request a refund for that purchase, you won't be able to receive cash. I bought something from Ross and it didn't fit unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. So unprofessional!. Anyway I'll definitely choose a better experience with Burlington next time. How long does a refund take to appear on my creditdebit. I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. Purposes. Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. I felt discriminated against and for good reason that I will not go into here. It was such a breath of fresh air, bc the worst is being a newlywed or a seasoned spouse &"bringing your work home". A valid picture ID (Drivers License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. They were much less than the ones I were exchanging which the Associate said it was okay. After about an hour, I went back to return one of the items. So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. Most merchants love debit cards. (she has not even tried yet). Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. I went to return it 2 days later, and they would not allow me. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. Why can't Ross honor a legitimate mistake. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. Also why Marshall's makes more money than Ross. After a couple wks of seeing these present store mgr staff "tactfully hate their lives"I got married a couple yrs later&,fortunately was told by my fabulous husband Dan "you dont have to work full time". While I do agree with the 30 day exchange policy if under 30 days and the merchandise is not worn and tags attached, I think they should at least give a store credit with no receipt. Bought a jewelry item and was trying to return it. Recently i purchuased a pair of wireless bluetooth head phones .I have a recipte and they stopped working .while i was listening to music they cut out.at this point i went to turn them off and they wouldnt turn off ..finally after a 24 hour pirod i pushed button and then they finally turned off..I have to return them Today September 12, 2016. 30 days. Preferred In. Initiating your returns Ross uses a refund verification system, and all the returns are subject to verification. I bought two tops made of the same material but didn't not check for problems with them. Regardless of how inexpensive the items may be. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? Direct carrier billing (prepaid / pay-as-you-go) 1-30 . You can generally call the number on the back of your card at any time of day to report fraud or mistaken charge. they were priced the the ABSOLUTE full price i originally paid. Find Grated, Shredded, & Hard Cheese. When I got my quote for what I was gonna get offered as a ft asst at a "TRILLION DOLLAR STORE", I honestly thought my district mgr was joking. So if you don't totally love your Ross purchase, keep those tags attached to play it safe, especially if you're hoping for a full refund in the end. I was within the 30 day return date, had the original receipt, all the tags were attached. Also, theyll exchange the item only if the product is available in stock at that time in the store. I told her to smell them if she thinks im tryng to lie. You dont need a tag either but you will need your Id for all returns. I am a Ross employee. i did not have time to stand in line twice. I was not denied the return. The one thing I forgot to pull from the purse was its original tag with the designer's name. However my advice to you as my fellow consumers are as follow: Agreed with below comment 100% they should really. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. Your return the gift cards cannot return money by visiting our business insider, ross return policy debit card! I have never heard of this. What a scam horrible service. Come back tomorrow and the manager can do it. 2: Price Ticket removal. For queries or any kind of addition you want us to make, kindly comment on the box below. I tried to overlook the attitude she had from the start. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. Ross will provide you with a refund through the original mode of payment. If you need a refund, you must contact the merchant to process the request for a refund. When you return the vehicle undamaged and on time, your debit card is charged for the rental and the hold on the security deposit is lifted. i barely just bought this mouse for my laptop and as soon as i opened it the mouse didnt work and their policy cant refund me this might be the worst customer policy i have ever seen i hope i can at least get a replacement. Phone Number. Because it was washed now I can't return it. amount of $29.00, to be paid with check. But be aware that, depending on your bank, it can take 10-14 days for those funds to become available in your bank account. H tried to return them with receipt and would not take them back. Then she proceeded to You can do the contactless payment options as well for more safety. In addition, they required me to I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached. You want cheap stuff but and you call them crooks but in reality its not. Email: el vado lake rv resort. I understand not receiving money back, but I can't believe I can't get in store credit. -All departments, affiliates, and employees of the College of Charleston who accept and process credit . It states no such thing. I will never shop there again nor recommend them to anyone base on there return policy. The fox chapel in pgh pa is also doing a GREAT job. You can also opt for store credit if you would prefer. I was not denied the return. I did not purchase a floral pattern dress. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. The associate that came over to help was rude as well. 3-5 business days. Only once did i sign. I always keep my receipt. She opened the gift on Christmas and excitedly asked to try them on. I am sitting here reading some of the most ridiculous complaints from people. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. The return window for items sold on Target.com begins once the order has been invoiced. I shop at Ross almost twice a week. Ross is the only store I ever have problems with returns. Pleasesave yourself a hassle and refuse to shop there! There is no expiration on our Gift Cards or Store Credit. I just wanted to trade the shoes for a pair that was either all black or all white but they refused and said I would have to pay the difference. So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. The store executives will help you with your return or exchange. I said no problem. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! Note: Protect your cards like cash. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. credit for $14 and paid the balance of $22 with my Discover card. The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. Key takeaways. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. It's fine to make a comparison, but expecting Ross to handle things the way TJ MAXX does will not happen. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. Although I saw the 14.99 shorts, mine came up as clearance to .49. In terms of business, the company would lose money if we operated that way and the company would soon fall. You will get your refund in the same form as the payment method. @Deanna James; You have to get it back how you paid for it. What??? Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. NO ONE! I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. Return the item with its receipt and do not remove tags (if any) from any items. slap my items down and push them away so the next customer could be helped. Since I'm not in the habit of returning things, and didn't have the foresight to keep my receipt, should I get punished? It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. I will not be shopping at Ross again. Ross Return Policy General Return Policy Fine Jewelry, Swimwear and Lingerie Return Policy FAQ Can I order items online from Ross Dress for Less? Bought a shirt I didnt realized was stained. Step 2: Choose the reason to return the product. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. I'm so hurt and sad by this! I took them to the store thinking I could just exchange them and the cashier said we have a new company preturn olicy. As well as checks. Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. Ross is a store I do not usually go to. To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. I bought jeans for $30 and returned after 30 days without a receipt. Is there any other way to get my belt? returning an item where I used Kohls cash. Troyes to get a refund for unworn shoes with a tag with no receipt but purchased recently, the price was $119, manager told me , the cant issue refund even for credit store, of the item priced more then $50.
